FAQ – Frequently Asked Questions

Products

Our vendors are comprised of both manufacturers and artisans alike. Most of our vendors are U.S. based although some are International.

Payments

This site utilizes Stripe for payment processing and accepts all major credit cards (Visa, MasterCard, Discover, American Express).

Shipping

Most in-stock, non-personalized orders ship in 2-4 business days although some vendors may take longer. Please allow 3-5 additional business days for personalization. Depending on the shipping option selected, your order should arrive in 7-12 business days after shipping. Shipping charges are displayed in your shopping bag at the time of your order. This information also appears in your order confirmation email.

What is the return policy?

All sales are final.  We hope you are 100% satisfied with you purchase(s). We accept returns for refund or exchange for items damaged in transit. To be eligible for a refund or exchange, you must first email us within 7 days at [email protected] for authorization. Return shipping costs are the responsibility of the customer.

Please note that monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return.

Please take special care on ordering any clothing or other items that are size-based. Orders for incorrect size ordered will not be eligible for return.

How do I view my past orders?

You will need to log in and visit My Account to view your previous orders. Once you visit My Account you can find any orders associated with the e-mail address tied to that account under the “Orders” section.

Please note: If you have used a different e-mail address than the one you use to log in, or placed an order as a guest without using your account, you will not be able to view those orders.